As a subscriber to our fiber optic services, we want you to be familiar with our battery backup unit and its purpose. The intent of the backup battery is to ensure home phone service remains available during a brief power outage for up to eight hours of emergency use. Upon request, a 24-hour extended battery may be purchased at the consumer’s expense. The battery is approximately one pound and roughly the size of a brick. Batteries should be replaced every 3-5 years. If a battery is no longer working, you will be alerted with a consistent beeping sound coming from the battery unit.
Self-testing should be done at least once a month, especially in locations with poor cell phone reception, residences with elderly customers, and/or illness in the home that could warrant an emergency. To self-test, unplug the battery unit from its outlet. Doing so will put your service on battery backup. Your internet and IPTV service will be interrupted while on battery backup. However, you should still have a dial tone on a regular landline phone that does not use a power source. Please keep in mind, cordless phones will not work as they require a power source.
*Note: If your landline phone is not working, your battery backup unit may need to be replaced. Please contact us at 844.238.0131 to determine if a replacement is necessary.