Terms of Payment
The customer assumes responsibility for all charges including exchange service and toll messages originating at the customer’s station and all toll messages received at the customer’s station on which the charges have been reversed with the consent of the person called. If objection in writing is not received by the Telephone Company within thirty days after the bill is rendered, the account shall be deemed correct and binding upon the customer.
What Happens If I Can’t Pay My Bill On Time?
We appreciate the prompt payment of your telephone bill, but if you cannot pay by the due date, call our business office at 336-973-3103 to discuss payment arrangements. Should a customer not pay their bill by the due date listed on the bill and fail to make appropriate payment arrangements, a notice explaining our intent to disconnect service will be given. This notice will be sent out to the customer at least five days prior to the scheduled disconnect date. Service will be disconnected on or after the appointed date should the customer not meet the terms for retaining service.
How To Get Service Restored After Disconnection For Non-Payment
Before service is reconnected, all charges billed for service must be paid or arrangements made for payment. You may also have to re-establish credit which may require an advanced payment and/or deposit. You will also be required to pay a reconnection service fee.
Easy Ways to Pay your Bill
Customers may pay telephone bills in one of six easy ways
- Mail your payment with the enclosed return envelope.
- Have your payment made by Automatic Draft from your checking account or credit card.
- Call the direct payment line 336-990-0366 to pay by credit card.
- Pay your bill online
- Visit our local office at 1400 River Street, Wilkesboro
- By Bank Draft