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What is Fiber?

An optical fiber is a flexible, transparent fiber made by drawing glass or plastic to a diameter slightly thicker than that of a human hair.  Optical fibers are used to transmit light between the two ends of the fiber and find wide usage in fiber-optic communications, where they permit transmission over longer distances and at higher bandwidths (data rates) than electrical cables. Fibers are used instead of metal wires because signals travel along them with less loss; in addition, fibers are immune to electromagnetic interference, a problem from which metal wires suffer excessively.

How do I sign up for service?

How much is the deposit?

We conduct a credit check for new customers to determine if a deposit is required.  Deposits are based on customer’s past credit history.

Do I get the deposit back?

My first bill is higher than expected. What are the added costs?

Your first bill is typically higher than your average bill because of the following potential charges:

  • partial month of service if you start service in middle of a bill cycle (prorated charges).
  • Your first full month of service billed in advance.
  • Any incurred activation fees and equipment charges.

What are prorated charges?

  • partial month of service if you start service in middle of a bill cycle (prorated charges).
  • Your first full month of service billed in advance.
  • Any incurred activation fees and equipment charges.

What happens if I do not pay my bill on time?

  • partial month of service if you start service in middle of a bill cycle (prorated charges).
  • Your first full month of service billed in advance.
  • Any incurred activation fees and equipment charges.

What if I need to update/change my account information?

  • partial month of service if you start service in middle of a bill cycle (prorated charges).
  • Your first full month of service billed in advance.
  • Any incurred activation fees and equipment charges.