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The Federal Cable Communications Policy Act of 1984 contains certain provisions regarding the
collection and disbursement of personally identifiable information by cable television operators. In
accordance with those provisions, Wilkes Communications collects and maintains personally identifiable
information concerning customers. That information includes, among other things, your name, address,
and phone number, billing records; service maintenance and repair records; premium service subscription
information; marketing information and customer complaints.
Personally identifiable information is generally used for the normal business purpose of offering and
rendering cable television service and other services to you. Some persons have access to such
information when necessary in connection with our business or when otherwise desirable. Access may be
on a day-to-day basis. Those people who have access include cable system employees; cable system sales
agents; businesses which provide service to the cable system, such as our accountants, billing and
collection services, program and program guide providers where applicable; program services which will
periodically audit subscription information and other business that seeks to use your name, address, etc,
We maintain personally identifiable information about subscribers for as long as it is necessary for
business purposes. This period of time may last as long as you are a subscriber and, if necessary, for
additional time so that we can comply with tax, accounting and other legal requirements. When
information is no longer needed for these purposes, it is our policy to destroy it.
As a Wilkes Communications customer, you may review any personal information held by us, which
pertains to you if you give us a reasonable period of time to locate and, if necessary, prepare the
information for review. Preparation is sometimes necessary to avoid disclosure of information relating to
other customers. If you wish to review your personal information, please contact us by letter or telephone
to arrange for a review. The review will be at our local business office. You may request correction of
any errors in personal information that we collect and maintain pertaining to you. Federal law prohibits
collecting any personally identifiable information other than information necessary to carry on our
business or to detect theft of service, unless you consent.
To the extent that we are permitted to collect personally identifiable information, we are permitted to
disclose such information only to the extent necessary to conduct our business. In addition, the law
allows us to disclose your name and address for non-cable service related mailing lists or other purposes
unless you tell us you do not wish us to disclose it. However, such disclosures of names and addresses
will not be in a form that discloses the extent or type of any use you make of service we provide, nor will
it disclose the nature of a transaction you make over the cable system. If you do not wish to have your
name and address disclosed even in limited situations described above, or if you wish to limit the
circumstances, in which we will disclose it, please obtain, fill out and return a form from our local
business office. We may also, on occasion, include this form in our monthly newsletter for customers to
fill out and return to our office.
Except as indicated in the preceding paragraph, we may not disclose personally identifiable information
without your consent, unless we are required to do so by court order. If we are served with a court order
requiring disclosure of personally identifiable information concerning a customer, we will inform the
customer of any court-ordered disclosure of such information. Under some circumstances, a
governmental entity may seek a court order to obtain personally identifiable information from the cable
system concerning a cable customer. The customer must be given an opportunity to consent to issuance
of such an order.
Any person aggrieved by an act of a cable operator in violation of these federal limitations on the
collection and disclosure of personally identifiable information may bring a civil action in a United States
District Court to enforce the limitations.