COMMITMENT

We are devoted to treating our customers and employees with respect and dignity while valuing individualism.

ASPIRE

We encourage personal growth and a continuous learning process for our employees.

RESPECT

We welcome honest and forthright communication, listening to each other regardless of position, expertise or experience, recognizing that exceptional quality begins with people.

EMPOWER

We encourage employees to use their capabilities to the fullest to satisfy our customers’ needs.

JOIN OUR TEAM

Current Open Positions

Posted on April 11, 2024

Position Title: Drafting / CAD Specialist – Wilkes office
Department: Engineering
Reports to: Director of Network Engineering and Construction
Location: Wilkesboro, NC

The work described below includes the overall function of the job but is not considered a detailed description of each individual duty of the employee. This organization reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment.

Purpose of Position

Prepares drawings for engineering and office projects.  Uses a computer graphic workstation to complete record posting, make construction drawings from field notes, performs other drafting functions as requirements dictate.  Develops and maintains a filing system for copies of engineering drawings and related materials.

Essential Duties & Responsibilities

  • Prepares drawings and layouts for engineering and office projects using CAD or ESRI/ArcGIS software.
  • Prepares detailed construction sheets, maps, and other related specification sheets for use in the planning, construction and/or installation of telecommunications equipment.
  • Drafts equipment wiring diagrams, schematics and other equipment layout designs as requested.
  • Ensures drawings, maps and work plans are accessible by developing and maintaining a filing system for engineering drawings and related materials.
  • Performs all other related duties as assigned by management.

Job Knowledge, Skills, and Abilities

  • Knowledge of company products and services.
  • Knowledge of company policies and procedures.
  • Skill in operating various office equipment such as personal computers, various software programs, and telephone systems.
  • Skills in oral and written communication.
  • Skills in reading and interpreting technical documents and forms including work orders, staking sheets, schematics, and circuit diagrams.
  • Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner.
  • Ability to utilize CAD and/or ESRI ArcGIS software.
  • Ability to work independently.
  • Ability to effectively function as a team player.
  • Ability to organize and prioritize multiple work assignments.

Education and Experience

  • Associate degree in engineering, graphics, drafting or equivalent, plus two years drafting experience.
  • Must have working experience in AutoCAD and or ERSI/ArcGIS.
  • Must have working experience in Elation+.
  • May operate company vehicles; therefore, must have a valid class C driver’s license.   (Personal driving insurability may affect employment).
  • Must be able to learn various software and related programs used by the company.

Other Requirements

  • May require sitting for long periods of time.
  • Long periods of CRT viewing, and keyboard entry, are required from time to time.
  • Lifting up to 50 pounds may be required.
  • Being outside in inclement weather conditions depending on job specifics.
  • Overtime may be required based on workload.
  • May operate company vehicles; therefore, must have a valid driver’s license.  (Personal driving insurability may affect employment.)
  • Use of various plant equipment is required.
  • Must follow company policies and procedures.
  • Safety practices must be understood and observed.
  • Vehicles and vehicle supplies must be maintained in a neat and logical manner.

Drafting / CAD Specialist – Wilkes Office

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Posted on April 2, 2024

Position Title: Data Analyst – Wilkes office
Department: Accounting
Reports to: Director of Regulatory Affairs & Data Analytics
Location: Wilkesboro, NC

The work described below includes the overall function of the job but is not considered a detailed description of each individual duty of the employee. This organization reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment.

Purpose of Position

  • To provide useful insight to management and executives into company’s performance by measuring key performance indicators, departmental efficiencies and target areas of improvement, customer and product growth & trends, and project tracking.
  • Identify and rectify errors, missing values, and inconsistencies in data from various platforms and systems.
  • To provide tools and reporting company-wide, automating tasks that will create efficiencies across multiple departments.

Essential Duties & Responsibilities

Primary Job Duties & Responsibilities

  • Collaborate with management, executives or other stakeholders to understand their requirements, present findings, and provide insights to drive business decisions.
  • Gather data from various sources, including databases, spreadsheets, APIs, and more (Data Collection).
  • Prepare data for analysis by identifying and rectifying errors, missing values, and inconsistencies (Data Maintenance/Cleaning).
  • Apply statistical techniques, algorithms, and data mining methods to extract insights and patterns from the data (Data Analysis).
  • Create charts, graphs, maps, and dashboards to present findings clearly and concisely, aiding decision-making processes and driving efficiencies.
  • Write logical expressions to perform calculations, translate data into more readable forms, compare data against performance metrics/goals, etc.
  • Some coding may be required (HTML, CSS, Javascript, VB, Python).
  • Prepare maps, cards, dashboards for embedded content (Web accessible)
  • Manage user access, roles and groups, within BI platform.
  • Validate results of cards, dashboards, maps against control reports, or provided values.
  • Monitor scheduled jobs and processes that pull data into BI platform.
  • Monitor utilization of BI tool to promote efficient use of credits (Consumption based).

Primary Job Duties & Responsibilities

  • Present to Management/Executive group.
  • Prepare various reports, prepare survey data, fulfill ad hoc data requests.
  • Perform other duties as directed by management.

Job Knowledge, Experience, and Training

  • Preferred two-year associate degree in a technical or computer-IT field or 5 years of experience in related field.
  • Experience in an office environment preferred.
  • Must be effective at multitasking.
  • Must possess excellent analytical and problem-solving skills.
  • Must be detail oriented.
  • Ability to learn through either self-paced web-based training or instructor led training courses.
  • Experience with BI tool preferred (Domo, Tableau, PowerBI).
  • Programming language (code) knowledge preferred (HTML, CSS, Javascript, VB, Python).
  • Knowledge of embedded content (Web/URL addressing) or concepts.
  • Must possess excellent administrative and organizational skills.
  • Proficiency in word processing and spreadsheets applications.
  • Knowledge of company products and services.

Equipment

Equipment and/or tools used to perform job functions:

  • Computer & Printer
  • Telephone and voice mail system
  • Copier/Fax Machine

Physical Requirements & Working Conditions

  • Work is in a controlled office environment.
  • Long periods of sitting at workstation.
  • Minimal amount of lifting, pushing/pulling, and carrying.
  • Occasional walking, stooping, standing, bending, and reaching above head.
  • Good eyesight to read computer screen and various reports.

Other Requirements and Notes

  • Ability to perform independently and positively in a fast-paced and changing work environment.
  • Ability to meet desired/realistic deadlines.
  • Ability to effectively prioritize tasks and assigned projects.
  • Responsive to emails, voice mail messages, chat, or other forms of communication.
  • Follow company policies and procedures.
  • Safety practices and guidelines must be understood and always followed.

Data Analyst – Wilkes office

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Posted on April 2, 2024

Position Title: IT Support Technician – Wilkes office
Department: Information Technology
Reports to: Director of IT and Security
Location: Wilkesboro, NC

The work described below includes the overall function of the job but is not considered a detailed description of each individual duty of the employee. This organization reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment.

Purpose of Position

The Information Technology Support Technician will be responsible for installing and maintaining computer workstations, software, and peripheral devices. This will require a constant desire to learn and implement new and updated technologies. This is a non-exempt position.

The Information Technology Support Technician will be a point of contact for employees who have issues related to their computer systems.

Essential Duties & Responsibilities

Primary Job Duties & Responsibilities

  • Setup computers and computer peripheral devices (printers, scanners, etc.).
  • Troubleshoot issues with computer systems, computer hardware and supporting devices either by phone, in person or remotely, to ensure functionality.
  • Must support end users via phone, email, and/or SMS.
  • Install and configure necessary software to meet the needs of the company.
  • Installation and maintenance of corporate network and supporting cabling.
  • Ensure security of the company systems and network.
  • Provide training and guidance to users on how to use new software or computer equipment.
  • Help with upgrades and any maintenance of computer systems, servers, or network within the company.
  • Maintain records/logs of service on any company systems.
  • Retire systems once they are removed from service.
  • Must be able to keep information confidential as it pertains to users, customers, or business.
  • Support meeting rooms and assist during meetings as needed.
  • Assist in the physical access control of company facilities.
  • Assist with any Cyber Security initiatives for the company.

Periodic Job Duties & Responsibilities

  • Provide support to all the departments of WCI, and RiverStreet companies.
  • Provide monthly and yearly reports.
  • Work with other departments to provide service and support.
  • Provide periodic scrubbing and refurbishing of systems for retirement.
  • After hours work may be assigned on occasion due to maintenance or installation to systems.
  • Some overnight travel as deemed necessary by supervisor.
  • Performs other duties as deemed necessary by supervisor.

Job Knowledge, Experience, and Training

  • Minimum two-year associate degree in a Computer or Networking technical program and a Minimal 2 years of related experience in a Computer or Networking related field.
  • Excellent Diagnostic and problem-solving skills.
  • Good organizational and time-management skills.
  • Experience with using Microsoft Office and/or Google Apps.
  • Must be able to work independently and as part of a team.
  • Must be able to follow documented procedures.
  • Must be proficient in problem solving and logic paths for troubleshooting.
  • Knowledge of modern computer systems operation, including installation, troubleshooting and network design is necessary.
  • Ability to resolve issues and communicate to different contacts the root cause and resolution.
  • Ability to provide training if necessary for our customers.
  • Ability to perform research and document/present findings of products, software, or theories that is requested.

Equipment

  • Computers, Servers, Printers and Network Switches
  • Routers, Firewalls and Access Points
  • Office Equipment, Telephones, Voicemail and Email
  • Access Control Systems, Security Cameras

Physical Requirements & Working Conditions

  • Work is in, but not limited to, a controlled office environment.
  • Periods of sitting at a workstation
  • Lifting – up to 50 lbs.
  • Pushing/Pulling – Moderate
  • Carrying – Moderate
  • Stooping, Reaching, Bending, and Climbing

Other Requirements and Notes

  • Acts upon direct instruction without continuous supervision.
  • Work is structured to allow an employee to perform duties, working within company policies and practices.
  • Follow company policies and procedures.
  • Maintain safe and clean working environment.
  • Safety Practices must be understood and observed.

IT Support Technician – Wilkes Office

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Posted on April 14, 2024

Position Title: Network Service Technician
Department: Network Services
Reports to: Business & Commercial Sales Manager
Location: Danville, VA

The work described below includes the overall function of the job but is not considered a detailed description of each individual duty of the employee. This organization reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment.

Purpose of Position

  • This is a full-time Bargaining Unit position responsible for the installation and maintenance, including, but not limited to, service of the plant facilities and customer-owned equipment.

Essential Duties & Responsibilities

  • Perform various installations and repairs including: telephone, video, broadband, and special services in both fiber and copper plant.
  • Installation of fiber and copper enclosures.
  • Installation of inside wiring according to company specifications.
  • Locate trouble in network facilities, which includes efficient and logical determination of the location of troubles.
  • Perform restoration during interruptions in service or outages.
  • Use test equipment and record proper readings, including but not limited to: OTDR, TDR, and various other test equipment.
  • Perform fiber splices using various fiber splicing machines.
  • Must operate company vehicles; therefore must have a valid driver’s license.  (Personal driving insurability may affect employment.)

Special Conditions

  • Cooperate and work with all other departments for the maximum benefit of the company or as directed by the Director of Network Services.
  • Requires working overtime, on nights, weekends, holidays, and during inclement weather conditions as needed.
  • May be required to work a Monday through Friday or a Tuesday through Saturday rotation schedule, as well as being in an on-call rotation.
  • Must possess an exceptional positive attitude and have the ability to work and get along with other employees.  Must be able to meet with and deliver exceptional customer service to RiverStreet customers.

Job Knowledge, Experience, and Training

  • Associate’s Degree in a relevant technical field or the equivalent experience is required.
  • Must be willing to attend training schools, which includes travel, and staying overnight or nights away from home.
  • Good verbal communication skills.
  • Detail oriented and a team player.
  • Ability to work in a technical environment.
  • Ability to work quickly and efficiently under pressure.
  • Exhibit safe work habits at all times.
  • Proficiency in fiber and copper color codes and identification.
  • Experience in broadband technologies including: DSL, FTTx, and Wi-Fi strongly preferred.

Physical Requirements

  • Physically ability to perform related work, including ladder and pole climbing.
  • Lifting of weight in excess of 100 pounds is sometimes required.
  • Stooping, crawling, and kneeling are required.
  • Must be able to determine colors (cannot be color-blind).

Other Requirements and Notes

  • Follow company policies and procedures.
  • Safety practices and guidelines must be understood and followed.
  • Maintain the vehicles and supplies in a neat and logical manner.
  • Work with contractors on occasion.
  • Other duties as needed and assigned by Director of Network Services.

Network Services Technician – Danville Office

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Posted on April 8, 2024

Position Title: Network Service Technician
Department: Network Services
Reports to: Director of Network Services (NC West)
Location: Ellerbe, NC

The work described below includes the overall function of the job but is not considered a detailed description of each individual duty of the employee. This organization reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment.

Purpose of Position

  • This is a full-time Bargaining Unit position responsible for the installation and maintenance, including, but not limited to, service of the plant facilities and customer-owned equipment.

Essential Duties & Responsibilities

  • Perform various installations and repairs including: telephone, video, broadband, and special services in both fiber and copper plant.
  • Installation of fiber and copper enclosures.
  • Installation of inside wiring according to company specifications.
  • Locate trouble in network facilities, which includes efficient and logical determination of the location of troubles.
  • Perform restoration during interruptions in service or outages.
  • Use test equipment and record proper readings, including but not limited to: OTDR, TDR, and various other test equipment.
  • Perform fiber splices using various fiber splicing machines.
  • Must operate company vehicles; therefore must have a valid driver’s license.  (Personal driving insurability may affect employment.)

Special Conditions

  • Cooperate and work with all other departments for the maximum benefit of the company or as directed by the Director of Network Services.
  • Requires working overtime, on nights, weekends, holidays, and during inclement weather conditions as needed.
  • May be required to work a Monday through Friday or a Tuesday through Saturday rotation schedule, as well as being in an on-call rotation.
  • Must possess an exceptional positive attitude and have the ability to work and get along with other employees.  Must be able to meet with and deliver exceptional customer service to RiverStreet customers.

Job Knowledge, Experience, and Training

  • Associate’s Degree in a relevant technical field or the equivalent experience is required.
  • Must be willing to attend training schools, which includes travel, and staying overnight or nights away from home.
  • Good verbal communication skills.
  • Detail oriented and a team player.
  • Ability to work in a technical environment.
  • Ability to work quickly and efficiently under pressure.
  • Exhibit safe work habits at all times.
  • Proficiency in fiber and copper color codes and identification.
  • Experience in broadband technologies including: DSL, FTTx, and Wi-Fi strongly preferred.

Physical Requirements

  • Physically ability to perform related work, including ladder and pole climbing.
  • Lifting of weight in excess of 100 pounds is sometimes required.
  • Stooping, crawling, and kneeling are required.
  • Must be able to determine colors (cannot be color-blind).

Other Requirements and Notes

  • Follow company policies and procedures.
  • Safety practices and guidelines must be understood and followed.
  • Maintain the vehicles and supplies in a neat and logical manner.
  • Work with contractors on occasion.
  • Other duties as needed and assigned by Director of Network Services.

Network Services Technician – Ellerbe Office

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Posted on March 12, 2024

Position Title: Residential Sales & Support Specialist – Ellerbe Office
Department: Customer Service & Support
Reports to: Residential Sales and Support Supervisor
Location: Ellerbe, NC

The work described below includes the overall function of the job but is not considered a detailed description of each individual duty of the employee. This organization reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment.

Purpose of Position

To work with the Customer Service team in handling all billing and sales-related requests by customers and to assist in the administrative duties that are required to carry out the day-to-day operations. To assist in the communication of such plans and strategies to effectively represent the company’s products and services to existing customers, prospective customers, and company employees. To actively participate in reaching a company sales goal of maintaining and acquiring new accounts and increasing ARPA.

Essential Duties & Responsibilities

Job duties and responsibilities are split into two distinct operations: Residential Sales and Residential Billing. This position requires that the candidate be able to perform both functions in a retail environment.

Primary Job Functions

  • Perform retail and phone sales activities to achieve company sales objectives.
  • Manage transactions with customers using cash registers, collecting payments whether in cash/check/credit card.  Issue change when applicable and receipts.
  • Greet customers when entering or leaving the store.
  • Review and answer customer questions related to payments, billing issues, questions and account changes, and new services.
  • Identify and contact potential customers for sales opportunities.
  • Update customer database with contact details and interest information from prospective customers.
  • Perform daily tasks based on assigned work plans.
  • Maintain profitable and productive relationships with customers.
  • Maintain up-to-date knowledge about product information and promotions.
  • Attend sales training and educational programs for professional development.
  • Communicate with customers through the retail location, phone, and emails.
  • Respond to customer queries promptly and professionally.
  • Work independently or in a team to achieve monthly sales quota.
  • Provide excellent services and ensure customer satisfaction.  Engage in consistent, excellent relationship management by following up with Customers by phone or email.
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support.
  • Guide callers through navigating the company site or using the products or services.
  • Make outbound calls to sell company products.
  • Make follow-up sales calls to existing customers and make win-back calls to inactive customers who have removed services in an effort to reduce customer churn.
  • Scan customer request forms.
  • Process service and/or account orders for customer accounts with accuracy and efficiency so that all requests are completed in a timely manner to the standards of the department benchmark.
  • Maintain customer satisfaction levels at the department benchmark in relation to the company Net Promoter Score.

Knowledge, Education, and Experience

  • High School diploma and a minimum of two years’ experience in sales or customer service fields.
  • Excellent written and presentation skills.  Excellent verbal communication skills.
  • Detail oriented, ability to work efficiently under deadline pressure.
  • Must be able to organize and prioritize multiple job assignments with minimal supervision.
  • Ability to work well in a technical environment as a motivated team player.
  • Computer proficiency is critical in applications such as Microsoft Office Suite, Gmail, Google Docs, billing system applications and other software applications as deemed necessary to perform job functions, or the ability to possess such skills within 90 days of hire date.
  • Ability to balance cash drawer on a daily basis as needed.
  • Knowledge of communication technology products and services and all company-provided CPE.
  • Skilled in persuasive techniques for sales purposes.
  • Bi-lingual is preferred but not required.

Equipment

Equipment and/or tools used to perform job functions:

  • Computer & Printer
  • Telephone/ACD system
  • Copier/Fax Machine

Mental Work Requirements

This position requires flexibility to take on many different types of tasks. The job involves the ability to develop detailed work under pressure to meet deadlines. The job involves the ability to be able to make active sales calls with customers and prospective customers.  Tasks include working with and gaining the cooperation of company employees and supervisors to help promote a team atmosphere.

Other Requirements and Notes

Must be willing to work in a fast-paced environment and adapt to change easily. Also, must be willing to perform other tasks as assigned by management.


Residential Sales & Support Specialist – Ellerbe Office

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Disclaimer

Wilkes Communications | RiverStreet Networks is committed to providing equal employment opportunities to all persons regardless of race, color, creed, religion, national origin, sex, sexual orientation, pregnancy, veteran status, disability, age, marital status, familial status, genetic information membership or activity in local human rights commission, or status concerning public assistance, or other status protected by local or national law. Wilkes Communications | RiverStreet Networks will not tolerate unlawful discrimination in any employment practices including, but not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. Wilkes Communications | RiverStreet Networks provides reasonable accommodation to applicants and employees with disabilities.

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