HelpHub: Support & Resources
Find answers, get updates, and learn how to make the most of your RiverStreet services—all in one place.
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- 800 Service
- 900 Service
- 811 Call Before you Dig
- 911 and E911 Service Limitations
- Bits vs Bytes
- CSS Feature List
- E911 Waiver
- Battery Backup Notice
- FLEXi-Fi Terms and Conditions
- Hosted Phone Systems
- International Calling
- International Calling Rates
- myRiverStreet App (Home)
- Opt-Out Notice
- RiverStreet SmartBiz App
- Speed Test
- Telephone Safety
- Telephone Solicitation Calls
- Terms of Payment
- Telecommunications Relay Service (TRS)
- Understanding Your Bill
- US Area Codes and Time Zones
- Voicemail Instructions
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Report an Issue
Submit a trouble ticket through your online account—anytime, day or night.
Our service team reviews reports Sunday – Saturday, 6 a.m.– 8 p.m. Submissions outside of those hours are reviewed the following morning.