Frequently Asked Questions
Our goal is to bring you Fiber service as quickly as possible…
There are multiple phases to this fiber expansion and our goal is to complete construction as quickly as possible. Here is a glimpse into the fiber build phases that take place in each area in order to ensure fiber connectivity to homes and businesses.
Once all preliminary steps are completed, each area will then move into the fiber build phases.
Fiber Construction
The main fiber line will be placed in each area.
Splicing
The dropline will be connected to the main Fiber line.
Pre-Order
Contact RiverStreet Networks to start the preorder process.
Testing
Testing continuity and provisioning electronics between service offices.
In Service
Fiber is fully connected and ready to serve everyone in the area.
First, our engineers go through an extensive design process, which includes what routes to take, materials needed, budgeting, approvals, and timelines. Once the plan is set, crews will begin building in phases. Fiber construction is comparable to building a roadway system; we first build along main roads, then the feeder lines into individual homes and businesses come next.
Phase 1: Fiber Construction
This is the major step in bringing OPTi-Fi fiber to your area. We will build the main fiber line down the street first, connecting it to our network. It is just like a roadway system where each neighborhood feeds back to the core fiber connection and out to the world. After the fiber has been placed along the road, our crew will bring a fiber line from that main line to your home. The team will plow a small slice from the curb to the side of your home, burying the fiber line as they go. You should expect little disturbance to your yard.
Phase 2: Splicing
The dropline will be connected to the main Fiber line.
Phase 3: Pre-Order
Contact RiverStreet Networks to start the pre-order process.
Phase 4: Testing
This is the final step in the construction process. RiverStreet Networks Technicians will make an appointment to install the fiber connection inside your home. This includes switching all services from your current copper connection and ensuring all your existing services are connected properly with OPTi-Fi speed.
Phase 5: In Service
Fiber is fully connected and ready to serve everyone in the area.
Register at join.buildriverstreet.com. By registering your address, you are expressing your interest in having Internet service provided by RiverStreet Networks. Once we have enough interest expressed in a specific area, our engineering team will review what’s needed to build there. There is a large amount of work and expense required to bring fiber optic Gigabit service to a neighborhood. The more people registered in your area, the more likely we are to bring OPTi-Fi Fiber to your door.
Register at join.buildriverstreet.com. By registering your address, you are expressing your interest in having Internet service provided by RiverStreet Networks. Once we have enough interest expressed in a specific area, our engineering team will review what’s needed to build there. There is a large amount of work and expense required to bring fiber optic Gigabit service to a neighborhood. The more people registered in your area, the more likely we are to bring OPTi-Fi Fiber to your door.
While our construction crews are building in your neighborhood, installation is free. Once construction is completed, there could be an installation fee. You can certainly sign up at a later date, but there may be an additional cost.
Good news! You’re one step closer to fiber. This means that utility companies have indicated where their lines of service run to your home. That way, when we begin installing fiber to your home, we can avoid those lines.
While we will do our best to work around weather changes, weather can disrupt our work. Heavy rain, lightning, snowfall, or sub-freezing temperatures can cause dangerous conditions for our crews or delay us from making progress.