We’ve put together a guide to provide you with more information on your services and helpful tips on how to ensure you get the best experience possible with RiverStreet.

Station-to-Station Long Distance calls may be made (without a charge to you) to those customers who have 800 service. They offer this service to their customers calling from specific locations. Dial the Access code plus area code plus the special numbers of customers with this service. To reach Directory Assistance for 800 Service dial 800-555-1212.

900 Service: What You Should Know

900 SERVICE IS NOT FREE!

Did you know that consumers can now choose from tens of thousands of 900 services? For a flat fee or for a per-minute charge, you can dial a 900 number to receive stock quotes, weather, sports or software information, health tips for your pet, technical advice on products and sweet talk from a stranger.

You can also dial a 900 number to get ripped off. The adage, “There is no free lunch,” definitely applies to 900 numbers. The more attractive the offer, the more the buyer or caller should be skeptical. The Federal Communications Commission (FCC) has cited credit card services, housing and jobs as potential fraud.

“The 900 pay-per-call service has emerged as one of the most significant vehicles for consumer fraud in recent history” according to a recent report by attorneys general from nine states, the lack of regulation and quick growth in the 900 industry have encouraged fraud.

Remember, making a 900 call is a purchase in itself. The vendor does not require your credit card number of name and address. The charges are billed through the long-distance carriers, with the local telephone company acting merely as the collector.

Wilkes Communications allows customers the option to BLOCK all 1 + 900 calls at NO CHARGE! This could prevent possible unexpected and unpleasant surprises when your telephone bill arrives. You can always have 1 + 900 blocking removed by stopping by our business office if you decide to make calls to a 900 service.

Here are some ways to protect yourself:

• Explain to all family members, especially children, the potential cost and consequences of initiating 900 calls as high as $50 per minute.
• Read (or listen for) the fine print. Per-call charges could be as high as $50 a minute.
• Never call a 900 number unless you know the price of the call, including the cost per minute and the maximum number of minutes the call may last.
• Beware of requests to verify your credit card number.

Most 900 companies are legitimate ventures. Industry analysts expect this industry to double in size in the next few years as new information providers enter to serve the consumer and business markets.

In keeping with this growth, the FCC, Congress and many states are currently formulating policy to regulate the burgeoning 900 industry. Some of the regulations recently passed include a message from the 900 service provider that notifies the customers of all charges and description of the service and gives them the opportunity to hang up without obligation.

Wilkes Telephone Membership Corporation; dba Wilkes Communications, Inc.; Dba RiverStreet Networks; including all of its affiliates (hereinafter referred to as “RiverStreet”)

Customer Notice of 911 and E911 Service Limitations

PLEASE READ THIS NOTICE CAREFULLY

As a user of RiverStreet, session initiation protocol (“sip”) based voice over internet protocol (“VoIP”) services, you are required to agree that you have read and understand the limitations associated with the 911 and e-911 emergency services available through RiverStreet calling services. If you do not agree, you are not authorized to use RiverStreet VoIP calling services.

Caution labels will be provided to you (see example below). Please, place them on or near any devices that are used with or connected to RiverStreet VoIP service.

LIMITATIONS ASSOCIATED WITH THE 911 AND E-911 EMERGENCY SERVICES

Definitions — Terms capitalized when used within this document have the following meanings:

“911 Services” means functionality that allows end users to contact emergency services by dialing the digits 9-1-1.

“Enhanced 911 Service” or “E911” means the ability to route an emergency call to the designated entity authorized to receive such calls, which in many cases is a Public Safety Answering Point (“PSAP”), serving the Customer’s registered or user-provided address and to deliver the user’s telephone number and registered address information automatically to the emergency operator answering the call.

“Basic 911 Service” means the ability to route an emergency call to the designated entity authorized to receive such calls serving the Customer’s registered or user-provided address. With basic 911, the emergency operator answering the phone will not have access to the caller’s telephone number or address information unless the caller provides such information verbally during the emergency call.

With Enhanced 911 Service (“E911”), when a caller from your registered location dials the digits 9-1-1 from any RiverStreet offered calling service that is associated with a phone number and a properly registered address, the phone number and address are automatically presented to the local emergency center serving the location. Emergency operators will have access to this information regardless of whether the caller is able to verbally provide such information. With Basic 911 Service, when a caller from your registered location dials the digits 9-1-1, the call is sent to the local emergency center serving that location. Operators answering the call will not have automatic access to the caller’s call-back telephone number or the associated registered address, even if that address has been properly registered, because with Basic 911 Service the emergency center is not equipped to receive, capture or retain the telephone number associated with the RiverStreet calling service or the registered address. Accordingly, callers must be prepared to provide both call-back and address information. If the call is dropped or disconnected, or if the caller is unable to speak, the emergency operator answering the call will not be able to call the caller back or dispatch help to the caller’s address if call-back and address information has not been provided by the caller.

Limitations

The limitations detailed below are applicable to all of RiverStreet’ calling services (which include but are by no means limited to: VoIP, SIP Origination/Termination, Box set, FreePBX/SipStation, and Hosted IP-PBX).

Customer agrees to inform all users of RiverStreet’ calling services of the potential complications arising from the delivery of emergency services when dialing 911. Specifically, Customer acknowledges and agrees to inform all employees, guests and other third persons who may use RiverStreet’ VoIP calling services of the limitations detailed below associated with all of RiverStreet’ emergency calling capabilities.

RiverStreet’ VoIP Calling Services Have 911 Capabilities that are Different From Those Offered by Traditional Providers of Local Telephone Services: 

Customer acknowledges and agrees that VoIP calling services are Internet based and that the 911 calling capabilities associated with VoIP calling services are different from those offered by traditional local telephone services. RiverStreet’ VoIP calling services are not meant to be relied upon in the case of an emergency. While RiverStreet attempts to provide access to emergency service, these VoIP services are not intended to be used to support or to carry emergency calls to any type of hospitals, law enforcement agencies, medical care units or any other kind of emergency services. YOU SHOULD MAINTAIN AN ALTERNATIVE MEANS OF CALLING EMERGENCY SERVICES.

911 Service Will NOT Work If You Experience A Power Outage, Service Outage or Any Other Network Disruption 

Outages of your electricity and problems with your connection, including network congestion, will disrupt VoIP calling service and you will not be able to use it for 911 emergency calling.

911 Service Will NOT Work If Your Service Is Disconnected Or You Experience an Outage For Any Reason. 

If you have a service outage due to a suspension of your account due to billing issues or for any other reason, you will not be able to use any RiverStreet calling services for any calls, including for emergency 911 calls.

You May Not Be Able to Reach the Correct Emergency Services If You Have A Telephone Number That Does Not Match Your Actual Geographic Location

VoIP services are technically capable of being used in locations that are not associated with the traditional geographic area of a telephone number. These capabilities can cause 911 problems, however. All 911 capabilities will only be available in the location that you have associated with the particular assigned direct-inward-dial (“DID”) telephone number assigned to the Customer. For Basic 911 Services or E911 to be accurately routed to the appropriate emergency call center, the Customer must provide accurate DID telephone numbers as the call-back telephone number for all 911 calls and accurate address information. Additionally, if you are using the service in a location that uses a different area code than the area code in the number you are using with your VoIP service, when you dial 911 you may not be able to reach any emergency personnel. Even if you do reach emergency personnel, your call may not reach the emergency personnel near your actual physical location and the emergency personnel may not be able to transfer your call or respond to your emergency.

You May Not Be Able to Reach the Correct Emergency Service Center If You Fail to Register A Valid Service Address

Failure to provide a correct physical address in the correct format may cause all Basic 911 Service or E911 calls to be routed to the incorrect local emergency service provider. Furthermore, use of RiverStreet calling service from a location other than the location to which such service was ordered, i.e., the “primary registered address,” may result in Basic or Enhanced 911 calls being routed to the incorrect local emergency service provider.

You May Not Be Able to Reach the Correct Emergency Services If You Move Your Phone to a Location Different from the Address You Initially Registered

It is important that you register accurate location information every time you move the equipment associated with your RiverStreet account. If you move your RiverStreet equipment to another location without reregistering, when you dial 911, you may not be able to reach any emergency personnel. Even if you do reach emergency personnel, if you have not provided valid location information you will not be calling the emergency personnel near your actual location and this emergency personnel may not be able to transfer your call or respond to your emergency.

You May Not Be Able to Reach the Correct Emergency Services If You Fail to Accurately Register or Reregister Your New Location or Call 911 Within 72 Hours of Updating Your Location

It is important that you register an accurate location when you initiate your service and every time you move the equipment associated with your RiverStreet account. When you change your location, it may take up to 72 hours for your location change to be reflected in our records. During that time, you may not be able to reach the correct emergency services center or any emergency service provider by dialing 911.

VoIP Calling Services Allow One Emergency Service Address to be Associated with Each Telephone Number.

Certain VoIP calling services do not have a telephone number associated with them but allow for placing and receiving calls. Customers may choose to buy calling services from RiverStreet that have a telephone number but then use a VoIP device to allow multiple users to place and receive calls using one telephone number. Customers must use the VoIP device and the RiverStreet VoIP calling service that has a telephone number associated with it from the same location. Using a service that does not have a telephone number in a remote location will result in the wrong address information being sent in the event of placing an emergency call by dialing 911. The emergency call operator may not be able to transfer the call to appropriate emergency call operators. In the event that Customer intends to use RiverStreet VoIP calling services in multiple locations, at least one telephone number will be required for each location. You acknowledge and agree to this limitation and agree that you will obtain at least one telephone number for each location associated with the RiverStreet calling service.

RIVERSTREET UNDERSTANDS THAT YOU HAVE READ AND UNDERSTAND THE LIMITATIONS ASSOCIATED WITH THE 911 AND E-911 EMERGENCY SERVICES AVAILABLE THROUGH THE VoIP CALLING SERVICES.

Any obligations that may be imposed by federal and state law on operators of private branch exchange or multiline telephone systems are obligations imposed on you, the Customer, and not on RiverStreet.

Wilkes Telephone Membership Corporation; dba Wilkes Communications, Inc.; Dba RiverStreet Networks; including all of its affiliates (hereinafter referred to as “RiverStreet Networks”)

RiverStreet Networks E911 Waiver

Re-Registration Required if You Change Your Number or Add or Port New Numbers 911 service does not function if you change your phone number or if you add or port new phone numbers to your account. Unless and until you successfully register your location of use for each changed, newly added or newly ported phone number and receive confirmation from RiverStreet Networks.

Confirmation of Activation Required

Your 911 service will not be activated for any phone line that you are using with the Service, unless and until you receive an email from RiverStreet Networks confirming that the 911 service has been activated for that primary phone number. The activation may take up to three days to complete.

Service Outages

You acknowledge and understand that the Service and 911 Service does not function in the event of power failure. Should there be an interruption in the power supply, the Service and 911 Service will not function until power is restored. A power failure or disruption may require the Customer to reset or reconfigure the Device and other CPE equipment prior to using the Service and 911. You also acknowledge and understand that the Service and 911 Service requires a fully functional broadband connection to the Internet (which is not provided by RiverStreet Networks) and that, accordingly, in the event of an outage of, or termination of broadband service with or by your Internet service provided (“ISP”) and/or broadband provider, the Service and 911 Service will not function. If there is an interruption in the power supply and/or an ISP/broadband outage, the Service and 911 Service will not function until the power supply is restored and/or the ISP/broadband outage, fixed You acknowledge that RiverStreet Networks is not responsible for any service outages related to the loss of electrical power, connectivity.

Suspension or termination by your broadband or Internet service provider, the blocking of ports by you broadband or Internet service provider, suspension or termination of you RiverStreet Networks Services/Account or any failures resulting from local or national disasters.

Disclaimer of Liability and Indemnification

You acknowledge and understand that RiverStreet Networks will not be liable for any Service outage and/or inability to dial 911 using the RiverStreet Networks Service or to access emergency service personnel due to the characteristics and limitation of the RiverStreet Networks Service as set forth in this document. You agree to defend, indemnify, and hold harmless RiverStreet Networks, its officers, directors, employees, affiliates, and agents and any other service provider who furnishes services to you in connection with the Service, from any and all claims, losses, dames. Fines. Penalties. Costs. And expenses (including without limitation. Reasonable attorney fees) by, or on behalf of. You or any third-party user of the Service relating to the failure or outage of the Service. Including those related to the 911 service.

In addition, RiverStreet Networks does not have any control over whether. Or the manner in which, calls using the 911 service are answered or addressed by any local emergency response center. RiverStreet Networks disclaims all responsibility for the conduct of local emergency response centers and the national emergency calling center. RiverStreet Networks disclaims all responsibility for the conduct of local emergency response centers and the national emergency calling center. RiverStreet Networks relies on third parties to assist us in routing 911 service calls to local emergency response centers and to a national emergency call center. RiverStreet Networks disclaims any and all liability or responsibility in the event such third party data used to route calls is incorrect or yields an erroneous result. Neither RiverStreet Networks nor its officers, directors, employees, affiliates. And agents and any other service provider who furnishes services to you in connection with the Service may be held liable for any claim, damage, or loss. And you hereby waive any and all such claims or causes of action. Arising from or relating to the 911 service unless such claims or causes of action arose from RiverStreet Networks gross negligence, recklessness or willful misconduct. You shall defend, indemnify, and hold harmless RiverStreet Networks, its officers, directors, employees, affiliates and agents and any other service provider who furnishes services to you in connection with the Service, from any and all claims, losses, damages. Fines. Penalties. Costs and expenses (including, without limitation, attorneys’ fees) by, or on behalf of, you or any third party relating to the absence, failure or outage of the Service, including 9011 service, incorrectly routed 911 service calls, and/or the inability of any user of the Service to be able to use 911 service or access emergency service personnel.

Furthermore, you acknowledge that RiverStreet Networks does not offer Lifeline service, and that if you are not comfortable with the limitations of the 911 service, RiverStreet Networks strongly recommends that you always have an alternative means of accessing emergency service.

PLEASE READ THIS INFORMATION REGARDING 911 VERY CAREFULLY. BY ACTIVATING AND PAYING FOR THE SERVICE, YOU ACKNOWLEDGE AND AGREE TO THE LIMITATIONS OF RIVERSTREET NETWORKS’ 911 EMERGENCY DIALING SERVICE AND UNDERSTAND THE DISTINCTIONS BETWEEN SUCH SERVICE AND TRADITIONAL 911 OR E911 CALLS.

• 911 SERVICE DOES NOT WORK IF YOU FAIL TO REGISTER OR UPDATE THE 911 SERVICE WITH YOUR CURRENT LOCATION
• 911 SERVICE WILL NOT WORK IF THERE IS AND ELECTRICAL OR INTERNET SERVICE OUTAGE DUE TO ANY CAUSE
• 911 SERVICE WILL NOT WORK IF YOUR SERVICE HAS BEEN CANCELLED BY YOU OR TERMINATED BY RIVERSTREET NETWORKS
• YOU INDEMNIFY FAMEWOOD FOR ANY FAILURE IN THE 911 SERVICE

Most of RiverStreet Networks customers in the U.S., including Alaska and Hawaii, have access to basic 911 or Enhanced 911 (E911) service. Enhanced 911 (E911) service is available for all

U.S. customers who register a valid E911 service address.

With E911 service, when you dial 911, your telephone number and registered address is simultaneously sent to the local emergency center assigned to your location, and emergency operators have access to the information they need to send help and call you back if necessary. If you live in locations where the emergency center is not equipped to receive your telephone number and address, you have basic 911. With basic 911, the local emergency operator answering the call will not have your call back number or your exact location, so your exact location. So you must be prepared to five them this information. Until you give the operator your phone number and location, he/she may not be able to call you back or dispatch help if your call is not completed or is not forwarded, is dropped or disconnected, or if you are unable to speak.

As additional local emergency centers become capable of receiving our customers’ telephone number and address information, customers will need to register a valid E911 service address to upgrade the service to E911. RiverStreet Networks will not inform you that new local emergency centers have been added. If your address is not covered by E911 service, RiverStreet Networks advises you to attempt to register your address periodically to determine if a new local emergency center has been added to your area.

Certain customers do not have access to either basic 911 or E911 because there are no local emergency centers in their area or they did not register for an E911 service address. If you do not have access to basic 911 or E911, your 911 call will be sent to the national emergency call center. A trained agent at the emergency call center will ask for the name, telephone number and location of the customer calling 911, and then contact the local emergency center for such customer in order to send help.

Emergency personnel do not receive your phone number or physical location when your 911 call is routed to a national emergency call center. Therefore, you must be prepared to give the operator your phone number and location and any other information that the operator might request. You authorize the national emergency call center to disclose your name and address to the third party or parties involved with providing emergency services to you. Including, without limitation, call routers, call centers and local emergency centers.

Notify All Users

Customers are responsible for informing any household residents, guests and other third persons who may be present at the physical location where you utilize the 911 service of the important differences in and limitations of 911 service as compared with traditional 911 landline or cell phone service.

Registration of Physical Location Required

For each primary phone number that you use for the Service, you must register with RiverStreet Networks the physical location where you will be using the Service with that phone number.

When you move the Device to another location, you must register you new location. If you do not register your new location, and 911 calls you make using the 911 service may be sent to an emergency center near your old address. You must register your initial location of use when you subscribe to the Service.

Thereafter, you may register a new location by following the instructions from the “911” registration link in your RiverStreet Networks Account Portal. For purposes of the 911 service, you may only register one location at a time for each primary phone line you use with the Service.

As a subscriber to our fiber optic services, we want you to be familiar with our battery backup unit and its purpose. The intent of the backup battery is to ensure home phone service remains available during a brief power outage for up to eight hours of emergency use. Upon request, a 24-hour extended battery may be purchased at the consumer’s expense. The battery is approximately one pound and roughly the size of a brick. Batteries should be replaced every 3-5 years. If a battery is no longer working, you will be alerted with a consistent beeping sound coming from the battery unit.

Self-testing should be done at least once a month, especially in locations with poor cell phone reception, residences with elderly customers, and/or illness in the home that could warrant an emergency. To self-test, unplug the battery unit from its outlet. Doing so will put your service on battery backup. Your internet and IPTV service will be interrupted while on battery backup. However, you should still have a dial tone on a regular landline phone that does not use a power source. Please keep in mind, cordless phones will not work as they require a power source.

*Note: If your landline phone is not working, your battery backup unit may need to be replaced. Please contact us at 844.238.0131 to determine if a replacement is necessary.

*Calls terminating on mobile phones or other wireless devices will have an additional Mobile Termination charge of $1.27 per minute.

Country	Country Code	Region	Rate
ALGERIA N	2139	NGN	$ 0.9804
ANGOLA	244	Standard	$ 0.1819
ARGENTINE	54	Standard	$ 0.1694
BRAZIL M	55	Mobile	$ 0.2747
BRUNEI	673	Standard	$ 0.2053
BRUNEI M	6737	Mobile	$ 0.2053
CHILE M	569	Mobile	$ 0.2500
CHINA	86	Standard	$ 2.8240
CHINA M	8613	Mobile	$ 2.8240
COSTA RICA	506	Standard	$ 0.1020
CYPRUS	357	Standard	$ 0.3146
ESTONIA	372	Standard	$ 0.6504
FRANCE	372	Standard	$ 0.2700
FRENCH DPTS	262	Standard	$ 1.0440
GEORGIA	9954	Standard	$ 0.5333
GERMANY M	4915	Mobile	$ 0.4438
GUADELOUPE	590	Standard	$ 0.3732
HONG KONG	852	Standard	$ 0.1080
HONG KONG M	8521	Mobile	$ 0.1080
IRAQ	964	Standard	$ 0.5268
ITALY N	397	NGN	$ 0.1320
KAZAKSTAN	771	Standard	$ 0.2100
LIECHTENSTE	423	Standard	$ 0.8400
MACAO	853	Standard	$ 0.2880
MACAO M	8536	Mobile	$ 0.2880
MALAWI	265	Standard	$ 1.5240
MARTINIQUE	596	Standard	$ 0.4920
MEXICO	52	Standard	$ 0.1254
MEXICO M	521758	Mobile	$ 0.3174
MEXICO S	5220	Standard	$ 0.3174
MONGOLIA	976	Standard	$ 0.2136
MONGOLIA M	97676	Mobile	$ 0.2136
MONGOLIA N	9768	NGN	$ 0.2136
NEW ZEALAND	64	Standard	$ 0.0695
NEW ZEALANDM	642	Mobile	$ 0.3420
PERU	51	Standard	$ 0.0720
PERU M	519	Mobile	$ 0.2906
ROMANIA	40	Standard	$ 0.2605
ROMANIA M	407	Mobile	$ 0.2605
SAO TOME	239	Standard	$ 4.0440
SINGAPORE M	658	Mobile	$ 0.3565
SLOVAK REPU	421	Standard	$ 0.0540
SPAIN	34	Standard	$ 0.2988
SUDAN M	2491	Mobile	$ 0.4666
SWITZERLAND	41	Standard	$ 0.0959
ZIMBABWE	263	Standard	$ 0.4200

The telephone is one of the safest appliances in your home or office; however, telephone users shoulder be cautious in some instances:

• Do not use the telephone while you are in the bathtub, shower, or swimming pool.
• Avoid using the telephone during electrical storms in your immediate area.
• If you suspect a gas leak, report it immediately but use a telephone away from the area in question.

North Carolina has a law that will help residential customers handle telemarketing calls. This is what the law says:

• At the beginning of each call, the telemarketer must clearly identify himself and the business or entity that he represents.
• At your request, the telemarketer must provide you with a telephone number or address where you can reach him.
• You may request to have your name removed from the telemarketer’s calling list, and the telemarketer must take all necessary steps to remove your name and telephone number from the list.
• No telemarketer may call your home after 9:00 PM or before 8:00 AM.
• No telemarketer may knowingly use any method to block the display of his number on your Caller ID box.
• This law does not apply to telemarketing calls made by or on behalf of tax-exempt, nonprofit organizations or to telemarketing calls made to business customers.

HOW TO REDUCE THE NUMBER OF CALLS PLACED TO YOUR HOME

If a telemarketer calls you, you can ask that your name be removed from their calling list and placed on the DO NOT CALL LIST and the telemarketer must comply. Your request should stop all calls from the person or business that placed the call. 

You might have to repeat this request whenever you reach out to the Telephone Preference Service, which maintains lists of consumers who opt out of receiving calls from telemarketers and shares them with commercial entities. You can request that your name be added to the list of those consumers who do not wish DMA is:
Telephone Preference Service
Direct Marketing Association
P.O. Box 9014
Farmingdale, New York 11735-9014

When writing, please include your name, home address, home telephone number (with area code) and your signature to ensure that your request is handled properly. Names remain on file for five years, after which time you may send another request. There is no charge for this service.

National Do Not Call Registry

You may also sign up for the Do Not Call Registry. The Do Not Call Registry is a list of residential and cellular telephone numbers that telemarketers may not call, except in limited circumstances. The Registry is operated by the Federal Trade Commission (FTC) and enforced by the North Carolina Attorney General, the Federal Communications Commission (FCC) and the FTC. Placing your number on the Registry will stop most, but not all, telemarketing calls. By law, exceptions to the Registry include companies with which you have had a business relationship in the past 18 months or to which you have made an inquiry in the past 3 months, non-profit organizations, political organizations and polling firms. The Registry also does not apply to business-to-business calls.

HOW TO SIGN UP FOR THE DO NOT CALL REGISTRY

Signing up for the Registry is free and easy. To register by phone, call 888-382-1222 from the phone you wish to register. To register online, go to https://www.donotcall.gov/. You must have an active e-mail address to register through the Internet and you will receive a confirmation e-mail as part of the registration process. Registration will be valid for 5 years, after which time you can re-register.

More Information Here: https://www.donotcall.gov/

Troubleshooting Outbound Calls Marked as Spam

Due to the rise of unwanted calls in recent years, many services have been created to create databases of known or suspected spam callers. Each service utilizes its own methodology for what numbers they add to the database. Some common methods include:

• The frequency of calls received from your number
• The length of calls associated with your number
• The age of call history for calls received from your number
• The destination area codes for calls received from your number

Based on the various factors, the receiving carrier may choose to add your number to their database for an unknown amount of time. While your number is in their database, calls from your number to their subscribers will be marked as “Spam”. There is no centralized database or service that can be checked to determine if your number will be marked as spam.

Note: There are caller ID reputation companies that monitor your number for a monthly fee. We do not have any relationship with any of these companies, nor can we recommend any.

What to Do if Your Number Is Marked as Spam

You must remember that the spam marking is currently affected by the receiving carrier. Similarly, just because your number shows as spam with one carrier, does not mean it will show as spam for all carriers. If your number shows as a suspected spam caller, you will need to find out who the receiving carrier is and contact them for removal. Many services have online forms for removal. We have listed some below.

Sites to Report Errors

• Free Call Registry – https://www.freecallerregistry.com/fcr/
• AT&T – https://hiyahelp.zendesk.com/hc/en-us/requests/new?ticket_form_id=824667
• T-mobile – https://callreporting.t-mobile.com/
• Verizon – https://www.voicespamfeedback.com/vsf/

Third-Party Services

There are also third-party services that focus on Caller ID reputation. We do not use, nor do we have any relationships with any of these companies. But you are welcome to examine if they would be of value to you. A free option is listed below.

• CallTransparency – https://www.calltransparency.com/
• Hiya – https://www.hiya.com/

Download US Area Codes and Time Zones

Wilkes – Saluda – Barnardsville – Fair Bluff – Stokes, NC

From Home Phone

• #11 – Default Pin # 0000

Remote Access

• Wilkes and Stokes:  336-973- MAIL (6245)
• Saluda:  828-749- MAIL (6245)
• Barnardsville:  828-626-MAIL (6245)
• Fair Bluff:  910-649-5000

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Ellerbe, NC

From Home Phone

• Dial 910-652-6061 – Press # – Default Password 0000

Remote Access

• Dial 910-652-6061 – enter your telephone number with area code – # – Default Password 0000

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Gretna, VA

From Home Phone

• 656 & 927 Exchange
  •  Dial 656-1000 – Default Pin 0000 – #
• 324 & 335 Exchange
  • Dial 324-1000 – Default Pin 0000 – #

Remote Access

• 656 & 927 Exchange
  • Dial 434-656-1000 – MailBox # is the home phone # w/ area code – Default Pin 0000 – #
• 324 & 335 Exchange
  • Dial 434-324-1000 – MailBox # is the home phone # w/ area code – Default Pin 0000 – #

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Belhaven, NC

From Home Phone

• Dial 252-964-9200 – Default Pin 0000 – #
  • or Press *82 from your home phone

Remote Access

• Dial 252-964-9200 – MailBox # is the home phone # w/ area code – Default Pin 0000 – #

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Amelia, VA

Effective October 28, 2025

From Home Phone

• Dial 804-561-6245 – Default Pin 0000 – #
  • or Press *95 from your home phone

Remote Access

• Dial 804-561-6245 – MailBox # is the home phone # w/ area code – Default Pin 0000 – #

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New Castle, VA

Effective October 28, 2025

From Home Phone

• Dial 540-864-8500 – Default Pin 0000 – #
  • or Press *95 from your home phone

Remote Access

• Dial 540-864-8500 – MailBox # is the home phone # w/ area code – Default Pin 0000 – #