Frequently Asked Questions
At RiverStreet Networks our goal is to provide high-speed, reliable Internet services to unserved and underserved communities. As we work diligently in parts of North Carolina and Virginia, we understand that there are still areas where fiber services are not yet available. That’s why we are excited to test a new product to keep you connected while you wait. FLEXi-Fi is a portable Wi-Fi hotspot service that offers 4G/5G capabilities to customers regardless of their location.
Contact Technical Support at 888-727-2281
4G LTE connection 15-45Mbps. 5G C Band 100-175Mbps. These speeds are based on equipment and location.
Average shipping times range between 2-3 business days.
FLEXi-Fi will work through all major mobile Internet carriers to provide service to your home or business. This can be a primary or secondary Internet for your personal or business needs.
The device will be activated upon delivery. You should be able to plug the device in, and it will be ready to connect your devices to it. The device’s name and password are located on the device itself for Wi-Fi connectivity.
Yes, we do have a 1-year warranty. If the device is not working due to a mechanical failure, please contact 888-727-2281. Call us for replacement costs if the device has water or customer damage.
You can connect as many devices as you like. The more devices connected and actively using the service may impact speed performance. Usually in the range of 15-30 connections.
Yes, you can; depending on the number of devices connected, you may notice slow-down speeds.
Yes, all devices will have a password on the device for Wi-Fi connectivity.