WireGuard Service – $5.00
WireGuard is a protection plan, which is offered with all Internet services, for $5.00 per month. This plan includes repair and replacement of faulty inside wiring and/or modular jacks due to normal wear and tear, and all service charges associated with a RiverStreet Networks’ technician coming to your home or business to diagnose issues found within the standard inside wiring and/or modular jack. WireGuard does not cover a service call charge in the event your trouble is found to be in your telephone equipment.
*Certain restrictions apply. Not available in all areas. A maintenance service agreement may be required with wireless networking.
HELPING HOUSEHOLDS GET ACCESS TO BROADBAND
Receive discounts on your monthly bill with Lifeline and/or the Affordable Connectivity Program.
*Additional $5 recovery fee is required with all internet plans.
Above plans offered in certain areas and certain requirements may apply. OPTi-Fi plans not available in all areas. Certain restrictions apply, call office for details. An “Early Termination Fee” will be assessed if the term length of the Service Agreement has not been met. The “Early Termination Fee” will be the remaining balance on a contract. Early Termination does not apply to Month to Month agreements. *Standard Termination Fee – Fee of $199 per service for the connection work made between switching equipment and the customer’s Network Interface Device located outside of the customer’s residence or business. This work can be performed with or without making a premise visit depending on the network configuration.
The Affordable Connectivity Program (ACP) is administered by the Universal Service Administrative Company (USAC) with oversight from the Federal Communications Commission (FCC). The Affordable Connectivity Program may not be available in all areas. If you are having issues with RiverStreet Networks regarding an ACP-supported service or having difficulties enrolling with RiverStreet Networks, you have the right to file a complaint with the FCC’s Consumer Complaint Center. For more information, please contact the FCC’s Consumer Complaint Center at 888-CALL-FCC (888-225-5322) or visit https://consumercomplaints.fcc.gov.