Legal
- BBB – Better Business Bureau
- Broadband Internet Service Privacy Policy
- Public Inspection File
- Statement of Compliance
- Wholesale Broadband File
- 800 Service
- 811 Call Before you Dig
- 900 Service
- 911 and E911 Service Limitations
- Acceptable Use Policy for Broadband Internet Service
- Affordable Connectivity Program (ACP)
- Battery Backup Notice
- Broadband Internet Service Network Management Policy
- Bylaws of Wilkes Telephone Membership
- Cable Television Privacy Notice
- Copyright and Digital Millennium Copyright Act Requirements
- CPNI Privacy Notice – Account Password
- E911 Waiver
- Entering Customer Premises & Right of Way Statement
- International Calling
- International Rates
- Lifeline Availability Notice
- Network Management – Frequently Asked Questions
- Network Transparency Statement
- Opt-Out Notice
- Privacy Statement
- RiverStreet Security License Information
- Statement of Non-Discrimination
- Telecommunications Relay Service (TRS)
- Telephone Number Property Right Statement
- Telephone Safety
- Telephone Solicitation Calls
- Television Service Notice
- Terms of Payment
- US Area Codes and Time Zones
Statement of Compliance
Communications Assistance for Law Enforcement Act (CALEA)
Wilkes Communications, Dba RiverStreet Networks is compliant with the Communications Assistance for Law Enforcement Act (CALEA) codified in the United States Code and implemented by Federal Communications Commission (“FCC”) rules and regulations. Wilkes Telecommunications has submitted to the FCC its CALEA policies and procedures pursuant to Section 1.20005 of the FCC’s rules.
Red Flag
Wilkes Communications, Dba RiverStreet Networks is compliant with the Red Flag Rules established by the Federal Trade Commission (“FTC”) pursuant to the Fair and Accurate Credit Transactions Act (“FACTA”). Wilkes Telecommunications has adopted a Red Flag program, which is updated periodically and is designed to detect, prevent, and mitigate instances of identity theft involved with the opening of covered accounts.
Customer Proprietary Network Information (CPNI)
Wilkes Communications, Dba RiverStreet Networks is compliant with FCC rules and regulations implemented pursuant to Section 222 of the Communications Act of 1934, as Amended, regarding the collection of Customer Proprietary Network Information (“CPNI”).
Equal Employment Opportunity (EEO)
Wilkes Communications, Dba RiverStreet Networks is compliant with Equal Employment Opportunity (“EEO”) program and reporting requirements pursuant to the FCC’s rules and regulations.