Wilkes Telephone Membership Corporation; dba Wilkes Communications, Inc.; dba RiverStreet Networks; including all of its affiliates (hereinafter referred to as “RiverStreet”)
What is network management?
Network management is the reasonable and nondiscriminatory enforcement of network usage policies and the management of bandwidth use and capacity while maintaining the promotion of the dynamic benefits of an open and accessible Internet.
Why does RiverStreet manage its network?
RiverStreet manages its network in order to provide the ultimate broadband Internet service to its customers. RiverStreet acknowledges that bandwidth and network resources are not infinite and must be reasonably confined. In order to bring you the best possible broadband Internet experience, enforces network management policies that limit network congestion and delay while ensuring that all Internet content is treated equally and is not unlawfully blocked or degraded.
The FCC encourages all fixed broadband Internet access providers, such as RiverStreet, to manage networks with transparency and nondiscrimination.
How does RiverStreet manage its network?
RiverStreet has policies in place to ensure that customers are able to access the lawful Internet content of their choice, run the Internet applications of their choice and to promote the continued development of the Internet. RiverStreet’s network management practices are nondiscriminatory,
application-neutral, and minimally intrusive, and may use one or more of the following to manage its network:
a. Capping a user’s bandwidth capacity with monthly usage thresholds per account;
b. Charging overage fees for the use of bandwidth over the specified capacity;
c. Application-agnostic, usage consumption-based prioritization of traffic;
d. Blocking spam;
e. Preventing viruses from harming the network; and
f. Thwarting denial of service attacks
Network management practices are a necessity to guard against harmful threats to the network such as network congestion, security attacks, excessive spam, and viruses.
Reasonable network management practices ensure that you will have the best possible broadband Internet experience.
Will RiverStreet’s network management impact my online experience?
RiverStreet uses reasonable network management tools and practices that are minimally intrusive to its customers and are consistent with industry standards. In accordance with RiverStreet’s Terms and Conditions for Service and Broadband Internet Acceptable Use Policies (“AUP”), Customers have agreed to comply with all current bandwidth, data storage, and other limitations on ’s Broadband Internet services. Thus, RiverStreet’s tools and practices will generally impact only users that have consumed an excessive amount of bandwidth at any time during a one-month period. Users are more likely to experience an impact on online experience during peak periods where congestion is prevalent.
What is excessive use of the network?
RiverStreet currently does not have a monthly data consumption threshold per Broadband Internet account.
What can I expect if I am using an excessive amount of bandwidth?
If, in the future, RiverStreet implements a bandwidth threshold, the impact to the customer’s online experience may include, but will not necessarily be limited to, any one or all of the following:
a. notification by the that you are in excess of the monthly bandwidth threshold and given a reasonable timeframe in which to take corrective action;
b. removal or blockage of material that violates ’s AUP, including but not limited to, illegal content;
c. suspension or delay of the delivery of email if deemed excessive;
d. filtering of Internet transmissions; and
e. suspension or termination of your Broadband Internet service account;
Customers could also experience longer download or upload times or a slower web experience.
Will I be suspended from the network if I use certain applications?
RiverStreet’s reasonable network management tools and practices do not discriminate between applications. They are application-agnostic. Thus, RiverStreet will not manage its network congestion or security protocols based on applications being used by its customers with RiverStreet broadband Internet service. RiverStreet’s network management is based on current network conditions and the amount of bandwidth being used by individual customers.
How will I know if my account is suspended because of excessive use?
Generally, you will have received a notification from RiverStreet that you have exceeded the monthly bandwidth threshold and would have been given a period of time during which to take corrective action. If, however, your excessive use persists, you are in violation of RiverStreet’s AUP and your account is suspended, you will discover that you are unable to access the Internet through RiverStreet’s Broadband Internet service. You will be unable to surf the web or conduct online activities.
What should I do if my account is suspended?
If your account is suspended, you should contact RiverStreet and follow RiverStreet’s instructions for reinstating service.
When does RiverStreet use this method?
RiverStreet uses its reasonable network management practices and policies to manage network congestion and network security.
Does RiverStreet discriminate against particular types of applications or content?
No. does not manage its network based on online protocols, activities or applications that a customer uses. Rather, RiverStreet’s network management practices focus on the largest bandwidth volumes being used by individual customers.