Frequently Asked Questions

We have your back and will handle everything. Our dedicated team of technicians will install your equipment and make sure everything is connected and working properly. After installation, you can get in contact with us anytime for help.

It’s up to you! Self-monitoring is built into the system, so you’ll get alerts sent to your control panel and Alarm.com mobile app. You can add optional professional monitoring for your home or business, which gives you additional support like automatic emergency services dispatching when you need it.

We’d be happy to customize a security system for your needs. A technician will visit your property to understand the type of service and products required to accomplish your security goals. An understanding of how your family or business would utilize the security system will also help the technician develop a system that will ensure your peace of mind.

We’ll help you determine the number and type of cameras you need.

If you need coverage for your home, we’ll visit you to see how much space you need to monitor and find out what concerns you have, whether it’s keeping an eye on package deliveries or making sure your pet isn’t stealing snacks in the kitchen.

For business owners, we’ll learn about what you want to monitor, whether it’s keeping an eye on potential intruders or more specialized analytics features like customer occupancy, heat mapping, crowd gathering, line wait time, and more.

During the installation process for your new security system, your technician will show you how to test it. They’ll make sure you understand it and feel confident using it. If you have further questions about testing or using your new system, give us a call.

You can connect your voice activated devices to your security system through the Alarm.com app. This allows you to use voice commands like “Alexa, arm security system” or even more complex commands like “Siri, lock the front door and close the garage door.”

Have more questions?

Contact Us
Wilkes Communications, Inc. dba RiverStreet Security

Licensed by the NC Alarm License Board #2720-CSA
3101 Industrial Drive, Suite 104 Raleigh, NC 27612

RiverStreet Communications of VA, dba RiverStreet Security

Licensed by the NC Alarm License Board #2467-CSA
Licensed by the VA Department of Criminal Justice Services #11-18730

Electronics Service Co. dba RiverStreet Security

Licensed by the NC Alarm License Board #224-CSA
SC Fire Alarm Certificate #3423 | SC Burglar Alarm Certificate #5593

Hidden Crowdfiber form