Contact Info
Monday-Friday | 8am-5pm
Phone:
844-238-0131
Physical Address:
1400 River St Wilkesboro, NC
“We are thrilled to welcome the customers and employees to the RiverStreet family,” said Eric Cramer, President and CEO of RiverStreet. This acquisition represents an exciting opportunity to strengthen our presence in the Amelia and New Castle County markets and further demonstrates our commitment to providing exceptional service and value to our customers.”
RiverStreet Acquires Virginia TDS Telecom
RiverStreet is thrilled to announce the acquisition of Amelia Telephone Corporation and New Castle Telephone Company from TDS Telecom. This strategic move is part of our ongoing commitment to expanding our presence and providing enhanced services to our valued customers.
The acquisition of Amelia Telephone Corporation and New Castle Telephone Company represents a significant milestone for RiverStreet and aligns with our long-term growth strategy. We are confident that this expansion will allow us to better serve our customers and communities in the Amelia & New Castle County areas.
As you integrate into the RiverStreet family, we are committed to ensuring a smooth transition for customers, employees, and business partners. We are dedicated to maintaining the high standards of service and quality synonymous with TDS Telecom while introducing new and innovative offerings.
Effective immediately, payments can no longer be made to TDS or through Western Union.
Payments made to TDS directly or through Western Union will delay updating your RiverStreet account balances and may result in late fees. All payments must be made directly to RiverStreet by mail, calling 844-238-0131 or by logging into your RiverStreet Account. Please update your records and payment method immediately to avoid service interruptions.
TDS Notice Letters
Important Notice – Discontinuation of TDS Telecom Email Service
Welcome to RiverStreet!
We are excited to be your new broadband provider. RiverStreet recently acquired the TDS Telecom communications network in your area.
We are writing to inform you that effective April 30, 2025, TDS Telecom email accounts will be discontinued. This means that your email address, will no longer be supported and will be deactivated in 45 days.
To avoid losing any important emails or contacts, we strongly encourage you to establish a new email account as soon as possible.
Free email services such as Gmail, iCloud Mail, Outlook, or Yahoo Mail are excellent options that allow you to keep an email address even if you move or change Internet providers.
What You Need To Do:
Create a New Email Account – Choose a service such as Gmail, Outlook, or Yahoo and set up your new email.
Notify Your Contacts – Export your contacts from your emails settings and send a message from your new email to update friends, family, and business associates.
Forward Important Emails – Open any essential emails, click “Forward,” and send them to your new email address.
Here’s a more detailed breakdown:
- Go to TDS.net: Open a web browser and go to the TDS website (tds.net).
- Log in: Use your TDS email username and password to log into your webmail account.
- Navigate to Settings: Once logged in, look for a settings icon (often represented by a gear or three lines) in the top right corner.
- Find Incoming Email/Auto-Reply: Click on “Settings” and then look for sections like “Incoming Email,” “Auto-Reply,” or something similar.
- Enable Auto-Reply: Find the auto-reply or out-of-office feature and enable it.
- Compose your message: Enter the message you want to be sent to new emails. Make sure your text has no special characters.
- Save your settings: Save the changes to activate the autoresponder.
- Be clear and concise: Briefly explain why you’re unavailable and when you’ll be back.
- Provide contact information: If urgent matters require immediate attention, provide a colleague’s contact information.
- Consider a return date: Mention the date you expect to be back in the office.
- Example message: “I am currently out of the office and will be back on [Return Date]. If your request is urgent, please contact [Colleague Name] at [email or phone number]. Otherwise, I’ll get back to you when I return.”
We understand that this change may be an inconvenience, and we are committed to making this transition as smooth as possible. You will receive periodic reminders leading up to the deactivation date.
Thank you for being a valued customer. We appreciate your cooperation and look forward to continuing to serve you.
NOTICE OF LONG-DISTANCE CARRIER CHANGE
Dear Valued Customer,
Welcome to RiverStreet! We are excited to be your new service provider. RiverStreet recently acquired the TDS Telecom communications network in your area.
We are pleased to announce the transfer of long-distance service customers of TDS Telecom to RiverStreet based in Wilkesboro, North Carolina.
Service Transition Details:
- Your long-distance service is expected to transfer from TDS Telecom to RiverStreet on or after April 7, 2025.
- As of the transfer date, customers of TDS Telecom will automatically become long-distance service customers of RiverStreet unless other arrangements have been made.
- All long-distance services previously received from TDS Telecom will continue uninterrupted.
- No charges will be applied for transferring your service to RiverStreet, and no action is required from you to complete this transition.
Your Choice in Long-Distance Carriers: As a customer, you have the right to select your long-distance service provider. If you prefer to switch to another provider, we encourage you to contact that carrier immediately to ensure a timely transfer before April 7, 2025. Please note that changing carriers may involve a transfer charge.
Unless you select a different provider before the transfer date, RiverStreet will continue to provide your intrastate, interstate, and international long-distance telephone services. Any existing preferred carrier freezes placed on your account with TDS Telecom will be removed as part of this transfer. If you wish to reinstate these restrictions, please contact us starting on April 21, 2025.
RiverStreet remains committed to excellence in customer service and exceeding your expectations. Should you have any questions during or after the transition, please do not hesitate to contact us at 844-238-0131.
Thank you for your continued trust and support.
Sincerely,
RiverStreet
IMPORTANT UPDATE – AUTOMATED PAYMENT CHANGES
Dear Valued Customer,
Welcome to RiverStreet! We are excited to be your new broadband provider. RiverStreet recently acquired the TDS Telecom communications network in your area.
We are reaching out because your account was previously set up for automated payments. Due to privacy regulations, we were unable to transfer your recurring payment information during the transition. To ensure a smooth payment process moving forward, we offer several convenient options:
Payment Options:
- Set Up Recurring Payments by calling RiverStreet to automatically charge your credit card or checking account for recurring payments.
- Use Online Bill Pay – Visit www.myriverstreet.net to pay online with your first RiverStreet invoice.
Moving forward, you will receive a monthly invoice from RiverStreet, with a new due date on the 26th of each month. If you choose to set up autopay, your payment will be processed automatically on the due date.
Paper Statements & Electronic Billing Options
- We utilize electronic statements by default, but you can elect to receive a paper statement for a $3.00 monthly fee.
- If you choose electronic statements and set up autopay, you will receive a $5.00 credit each month.
Action Needed: Recurring Payment Authorization
To continue using autopay, please complete the enclosed Recurring Payment Authorization Form and return it to: 1400 River Street, Wilkesboro, NC 28697
If you have any questions or need assistance, our customer service team is happy to help! You can reach us at 844-238-0131, Monday through Friday, 8:00 AM – 6:00 PM.
Thank you for your prompt attention to this matter. We look forward to serving you.
TDS Telecom is now RiverStreet
We are thrilled to welcome TDS Telecom commercial customers in Amelia and New Castle to the RiverStreet family. Our Commercial Sales team is dedicated to providing exceptional support for your business or organization.
As we work to ensure a smooth transition for your managed phone systems, internet, and other services, we are carefully developing plans and procedures to meet your needs. We will be reaching out soon to address any questions or concerns you may have.
We look forward to speaking with you! If you have any questions, please contact our Commercial Sales team at 844-238-0131.
Welcome to RiverStreet!
Important Update: Your New Broadband Provider – RiverStreet
Dear Valued Customer,
We are pleased to introduce RiverStreet as your new broadband provider! RiverStreet has recently acquired the TDS Telecom network in your area, and we are excited to bring you reliable, high-quality connectivity solutions.
As part of this transition, there will be some updates to your service, including changes to your static IP address. While no immediate action is required, please be aware that your current static IP will change in the near future. We will provide detailed information and instructions well in advance to ensure a smooth transition.
If you no longer require a static IP, please let us know so we can update our records. You may submit a request online at myriverstreet.net/contact. In the “Account Number or Home Phone Number” field, please enter “TDS Static IP” as the subject line.
Our goal is to make this transition as seamless as possible, and we will keep you informed every step of the way. If you have any questions or concerns, please don’t hesitate to contact our team at 844-238-0131.
Thank you for choosing RiverStreet. We appreciate your support and look forward to serving you!
Important Changes on Security Licenses & Remote PC Support Services
RiverStreet has recently acquired the TDS Telecom network in your area, and we are excited to bring you reliable, high-quality connectivity solutions.
RiverStreet does not offer a product line that includes Security Licenses or Remote PC Support services. As a result, these services will no longer be available once the conversion to RiverStreet is complete. We recognize the importance of having reliable IT support and recommend that you look for local services that provide personalized support tailored to your specific needs. These services will no longer be available effective April 7, 2025.
Our goal is to make this transition as seamless as possible. If you have any questions or need assistance, please don’t hesitate to contact our team at 844-238-0131.
Thank you for choosing RiverStreet. We appreciate your support and look forward to serving you!
Dear Valued Customer,
Welcome to RiverStreet! We are excited to be your new broadband provider. RiverStreet recently acquired the TDS Telecom network in your area.
This letter serves as notice that your Static IP will be changing due to the recent acquisition of TDS Telecom. At 12:01 AM on May 30, 2025 your existing static IP address/es will no longer be valid, and your Internet services will discontinue until you make the necessary changes on your network. Please contact our Commercial Sales Department before making any changes. Please call 844-238-0131, Option 3 Commercial Sales when you receive this letter.
If you no longer need a Static IP, please contact our Commercial Sales Department at the number referenced above. Changes will have to be made on our network to accommodate a DHCP connection.
If you have any questions, please feel free to contact our office at the number referenced above. At RiverStreet, we appreciate your future support as we invest in our customers and new ways to ensure that we are providing our customers with the latest technologies. We appreciate your business and look forward to serving all of your communication needs.
Frequently Asked Questions
RiverStreet is a Wilkes Telephone Membership Corporation subsidiary with more than 70 years of experience providing telecommunication services, headquartered in Wilkes County, NC at the foothills of the Blue Ridge Mountains. Even with the telecommunications industry undergoing tremendous changes, RiverStreet is dedicated to providing our customers with the latest technological advancements and services available today. With decades of experience, we stand behind our reputation as an industry leader and are excited to bring the same winning formula to Virginia.
RiverStreet will employ the same local staff you have come to know. This tenor staff is familiar with the area and RiverStreet will rely on their experience and knowledge of the network and customer base to help ensure you receive the highest quality of care.
RiverStreet’s mission statement is to provide excellence in customer service and add value to the lives of our customers. Having completed a Fiber-to-the-Home overbuild in the headquarters area, the need to help fill those gaps in other rural parts of surrounding areas became evident. Our goal is to work with existing telecommunications companies to find the best solution for the residents.
Your current service area will be reviewed and plans will be developed on how to most effectively support and/or upgrade existing facilities.
RiverStreet will work to ensure your services are not impacted. You will continue to receive any subscribed services. Additional products will also become available in the future.
You will receive a final bill from TDS Telecom for services from April 13, 2025 – May 12, 2025. Your first RiverStreet bill will cover services from May 13, 2025 – June 6, 2025, and may be lower than a typical monthly invoice. Beginning in June 2025, all invoices will reflect a full billing cycle from the 7th of one month to the 6th of the next.
For now you will pay your bill as normal with TDS. When you start receiving RiverStreet invoices the following payment options will be available.
Option 1: Mail In Payment – Mail your payment with the remittance stub on your invoice to send a payment by mail. Payments are applied on the day they are received.
Option 2: Phone Payment -Call 844-238-0131 to make a one-time credit card payment or e-check over the phone. There is no service charge for this option.
Option 3: Recurring payments (Auto-Pay) – Set up automatic payment via ACH (checking account) or credit card.
Option 4: Register for an online bill pay account at myriverstreet.net to manage payments and receive paperless billing.
You should continue reporting any service issues directly to TDS Telecom until April 20, 2025. Beginning April 21, 2025, if you experience any service issues, you can submit a trouble ticket with RiverStreet by logging into your online account at myriverstreet.net or calling us at 844-238-0131.
Yes. You will need to set up a new draft with RiverStreet. Contact Customer Service at 844-238-0131 for assistance in setting up your new draft.
If you have a contract signed with TDS, RiverStreet will review the existing terms and conditions and work with you to meet your contractual agreement.
Yes. All account holders must establish a PIN account verification. By using PIN account verification, account inquiries or changes can be made by other members upon authentication. PIN Account Verification forms are included in your Welcome Booklet.
If this FAQ does not answer all of your questions please feel free to reach out to RiverStreet by visiting myriverstreet.net and using the Contact Us form. When doing so, please reference the TDS Telecom Conversion. Please include the best contact information for reaching you, whether that be by phone, mail, or email.