Join us as we continue to grow and redefine Internet in rural communities.

At RiverStreet Networks, you’ll find associates united by a single purpose: to provide excellence in customer service…and add value to the lives of our customers and the communities we serve.

Ellerbe Career Opportunities

Part Time Sales & Support Representative

The purpose of this position is to work with the Customer Service team in handling all billing related issues with customers and to assist in the administrative duties that are required to carry out the day-to- day operations. To assist the Marketing team in carrying out marketing plans and strategies of the company. To assist in the communication of such plans and strategies to effectively represent the company’s products and services to existing customers, prospective customers and company employees. To actively participate in reaching a company sales goal of maintaining and  acquiring new accounts and increasing ARPA & ARPU.

Primary Job Functions 

  • Receives payments from customers.
  • File records and receipts as appropriate.
  • Greets guest and customers in a polite, professional and courteous manner.
  • Receive billing calls in regards to billing and service issues and/or questions.
  • Create and complete orders based on customer request.
  • Maintain customer satisfaction levels.

 The successful candidate should possess the following skills and characteristics.

  • High School diploma and experience in sales/customer service fields.
  • Excellent verbal and written communication and presentation skills.
  • Detail oriented, ability to work efficiently under deadline pressure.
  • Ability to work well in a technical environment as a motivated team player.
  • Proficient in Microsoft Office Suite, Gmail, Google Docs.
  • Bi-lingual preferred but not required.

 

Please email your application to: amandaperry@wilkestmc.net