Citizens Cablevision Announcement

Contact Info

Monday-Friday | 8am-5pm

Phone:

844-238-0131

Email:

[email protected]

Physical Address:

1400 River St Wilkesboro, NC

“We are thrilled to welcome the customers and employees to the RiverStreet family,” said Eric Cramer, President and CEO of RiverStreet. This acquisition represents an exciting opportunity to strengthen our presence in the Amelia and New Castle County markets and further demonstrates our commitment to providing exceptional service and value to our customers.”

Press release

Expanding Connectivity in Virginia

RiverStreet is proud to announce the acquisition of Citizens Cablevision, the cable operations subsidiary of Citizens Telephone Cooperative, located in New Castle, VA. Headquartered in Floyd, VA, Citizens Telephone Cooperative has a strong reputation as a trusted local provider. This acquisition strengthens RiverStreet’s presence in Virginia and enhances our ability to deliver high-quality service and improved connectivity to our new customers in Craig County.

This exciting milestone also includes the acquisition of Amelia Telephone Corporation and New Castle Telephone Company, reinforcing RiverStreet’s commitment to growth and service across Virginia.

By expanding our network into the Amelia and Craig County areas, we are dedicated to providing reliable, cutting-edge solutions that keep our communities connected.

Welcome to RiverStreet – where connection meets commitment.

Frequently Asked Questions

RiverStreet is a Wilkes Telephone Membership Corporation subsidiary with more than 70 years of experience providing telecommunication services, headquartered in Wilkes County, NC at the foothills of the Blue Ridge Mountains. Even with the telecommunications industry undergoing tremendous changes, RiverStreet is dedicated to providing our customers with the latest technological advancements and services available today. With decades of experience, we stand behind our reputation as an industry leader and are excited to bring the same winning formula to Virginia.

RiverStreet will employ the same local staff you have come to know. This tenor staff is familiar with the area and RiverStreet will rely on their experience and knowledge of the network and customer base to help ensure you receive the highest quality of care.

RiverStreet’s mission statement is to provide excellence in customer service and add value to the lives of our customers. Having completed a Fiber-to-the-Home overbuild in the headquarters area, the need to help fill those gaps in other rural parts of surrounding areas became evident. Our goal is to work with existing telecommunications companies to find the best solution for the residents.

Your current service area will be reviewed and plans will be developed on how to most effectively support and/or upgrade existing facilities.

RiverStreet will work to ensure your services are not impacted. You will continue to receive any subscribed services. Additional products will also become available in the future.

As this conversion continues there will be a time when your bill will start to come from RiverStreet directly. The invoice design and layout will be different than what you currently receive. Your current charges will be reviewed for the billing conversion and every effort will be made to keep them consistent.

For now you will pay your bill as normal with Citizens Telephone. When you start receiving RiverStreet invoices the following payment options will be available. Pay by mail with the remittance stub on your RiverStreet invoice. Call Customer Service at 844-238-0131 to make payments over the phone. Register for an online bill pay account at myriverstreet.net to manage payments and receive paperless billing.

You will continue to report any service issues directly to Citizens Telephone for the interim. Once a conversion date is announced, that date will indicate when you should start reporting issues to RiverStreet. Contact information and online ticketing options will be shared with you closer to that time.

Yes. You will need to set up a new draft with RiverStreet once conversion occurs. Customer Service can help with this or you can register for an online account and manage recurring payments there.

If you have a contract signed with Citizens Telephone, RiverStreet will review the existing terms and conditions and work with you to meet your contractual agreement.

Yes. All account holders must establish a password to their account when the service is opened. By using password verification, account inquiries or changes can be made by other members upon authentication.

If this FAQ does not answer all of your questions please feel free to reach out to RiverStreet by emailing visiting myriverstreet.net and using the Contact Us form. When doing so, please reference the Citizens Telephone Conversion. Please include the best contact information for reaching you, whether that be by phone, mail, or email.