HelpHub
- 800 Service
- 900 Service
- 811 Call Before you Dig
- 911 and E911 Service Limitations
- Bits vs Bytes
- CSS Feature List
- E911 Waiver
- Battery Backup Notice
- Hosted Phone Systems
- International Calling
- International Calling Rates
- myRiverStreet App (Home)
- RiverStreet SmartBiz App
- Speed Test
- Telephone Safety
- Telephone Solicitation Calls
- Terms of Payment
- Telecommunications Relay Service (TRS)
- Text & Call Consent Policy
- Troubleshooting Spam Calls
- Understanding Your Bill
- US Area Codes and Time Zones
- Voicemail Instructions
CSS Feature List
Auto Attendant
- Dial by Name Directory
- Intro Greeting
- Dial by Extension
Call Queues
- Max Queue Length
- Queue Ring Timeout
- Agent Ring Timeout
General Call Queue Settings
- Call Recording
- Message to Agent
- Require Agents
- Intro Greetings
Call Queue Routing
- Round Robin (longest idle)
- Ring All
- Forward if Unavailable
- Forward if Unanswered
Conferencing (Dedicated Bridge)
- Leader Login
- Leader PIN
- Participant PIN
- Require Leader to Start
Paging
- Handset Paging
- Overhead Speaker Paging
Intercom
- Hands-free intercom between two extensions
Voicemail
- Voicemail to email
EPAX
- Electronic Fax to email
Call Pickup
- Directed Call Pickup
Call Forwarding
- Forward calls to another extension, cell phone, etc.
Cell Phone App
- App for iPhone and Android that ties to the user’s extension
Call Transfer
- Blind and attended transfer
Time Frames
- Business/After Hours/Holiday Scheduling
Call Spam Filtering
- Attempts to block unwanted SPAM calls