Wilkes Telephone Membership Corporation; dba Wilkes Communications, Inc.; dba RiverStreet Networks; including all of its affiliates (hereinafter referred to as “RiverStreet Networks”)
RiverStreet Networks E911 Waiver
Re-Registration Required if You Change Your Number or Add or Port New Numbers 911 service does not function if you change your phone number or if you add or port new phone numbers to your account. Unless and until you successfully register your location of use for each changed, newly added or newly ported phone number and receive confirmation form RiverStreet Networks.
Confirmation of Activation Required
Your 911 service will not be activated for any phone line that you are using with the Service, unless and until you receive an email from RiverStreet Networks confirming that the 911 service has been activated for that primary phone number. The activation may take up to three days to complete.
Service Outages
You acknowledge and understand that the Service and 911 Service does not function in the event of power failure. Should there be an interruption in the power supply, the Service and 911 Service will not function until power is restored. A power failure or disruption may require the Customer to reset or reconfigure the Device and other CPE equipment prior to using the Service and 911. You also acknowledge and understand that the Service and 911 Service requires a fully functional broadband connection to the Internet (which is not provided by RiverStreet Networks) and that, accordingly, in the event of an outage of, or termination of broadband service with or by your Internet service provided (“ISP”) and/or broadband provider, the Service and 911 Service will not function. If there is an interruption in the power supply and/or an ISP/broadband outage, the Service and 911 Service will not function until the power supply is restored and/or the ISP/broadband outage, fixed You acknowledge that RiverStreet Networks is not responsible for any service outages related to the loss of electrical power, connectivity.
Suspension or termination by your broadband or Internet service provider, the blocking of ports by you broadband or Internet service provider, suspension or termination of you RiverStreet Networks Services/Account or any failures resulting from local or national disasters.
Disclaimer of Liability and Indemnification
You acknowledge and understand that RiverStreet Networks will not be liable for any Service outage and/or inability to dial 911 using the RiverStreet Networks Service or to access emergency service personnel due to the characteristics and limitation of the RiverStreet Networks Service as set forth in this document. You agree to defend, indemnify, and hold
harmless RiverStreet Networks, its officers, directors, employees, affiliates, and agents and any other service provider who furnishes services to you in connection with the Service, from any and all claims, losses, dames. Fines. Penalties. Costs. And expenses (including without limitation. Reasonable attorney fees) by, or on behalf of. You or any third-party user of the Service relating to the failure or outage of the Service. Including those related to the 911 service.
In addition. RiverStreet Networks does not have any control over whether. Or the manner in which, calls using the 911 service are answered or addressed by any local emergency response center. RiverStreet Networks disclaims all responsibility for the conduct of local emergency response centers and the national emergency calling center. RiverStreet Networks disclaims all responsibility for the conduct of local emergency response centres and the national emergency calling center. RiverStreet Networks relies on third parties to assist us in routing 911 service calls to local emergency response centers and to a national emergency call center. RiverStreet Networks disclaims any and all liability or responsibility in the event such third party data used to route calls is incorrect or yields an erroneous result. Neither RiverStreet Networks nor its officers, directors, employees, affiliates. And agents and any other service provider who furnishes services to you in connection with the Service may be held liable for any claim, damage, or loss. And you hereby waive any and all such claims or causes of action. Arising from or relating to the 911 service unless such claims or causes of action arose form RiverStreet NetworksS gross negligence, recklessness or willful misconduct. You shall defend, indemnify, and hold harmless RiverStreet Networks, its officers, directors, employees, affiliates and agents and any other service provider who furnishes services to you in connection with the Service, from any and all claims, losses, damages. Fines. Penalties. Costs and expenses (including, without limitation, attorneys’ fees) by, or on behalf of, you or any third party relating to the absence, failure or outage of the Service, including 9011 service, incorrectly routed 911 service calls, and/or the inability of any user of the Service to be able to use 911 service or access emergency service personnel.
Furthermore, you acknowledge that RiverStreet Networks does not offer Lifeline service, and that if you are not comfortable with the limitations of the 911 service, RiverStreet Networks strongly recommends that you always have an alternative means of accessing emergency service.
PLEASE READ THIS INFORMATION REGARDING 911 VERY CAREFULLY. BY ACTIVATING AND PAYING FOR THE SERVICE, YOU ACKNOWLEDGE AND AGREE TO THE LIMITATIONS OF RIVERSTREET NETWORKS’ 911 EMERGENCY DIALING SERVICE AND UNDERSTAND THE DISTINCTIONS BETWEEN SUCH SERVICE AND TRADITIONAL 911 OR E911 CALLS.
● 911 SERVICE DOES NOT WORK IF YOU FAIL TO REGISTER OR UPDATE THE 911 SERVICE WITH YOUR CURRENT LOCATION
● 911 SERVICE WILL NOT WORK IF THERE IS AND ELECTRICAL OR INTERNET SERVICE OUTAGE DUE TO ANY CAUSE
● 911 SERVICE WILL NOT WORK IF YOUR SERVICE HAS BEEN CANCELLED BY YOU OR TERMINATED BY RIVERSTREET NETWORKS
● YOU INDEMNIFY FAMEWOOD FOR ANY FAILURE IN THE 911 SERVICE
Most of RiverStreet Networks customers in the U.S., including Alaska and Hawaii, have access to basic 911 or Enhanced 911 (E911) service. Enhanced 911 (E911) service is available for all
U.S. customers who register a valid E911 service address.
With E911 service, when you dial 911, your telephone number and registered address is simultaneously sent to the local emergency center assigned to your location, and emergency operators have access to the information they need to send help and call you back if necessary. If you live in locations where the emergency center is not equipped to receive your telephone number and address, you have basic 911. With basic 911, the local emergency operator answering the call will not have your call back number or your exact location, so your exact location. So you must be prepared to five them this information. Until you give the operator you phone number and location, he/she may not be able to call you back or dispatch help if you call is not completed or is not forwarded, is dropped or disconnected, or if you are unable to speak.
As additional local emergency centers become capable of receiving our customers’ telephone number and address information, customers will need to register a valid E911 service address to upgrade the service to E911. RiverStreet Networks will not inform you that new local emergency centers have been added. If your address is not covered by E911 service, RiverStreet Networks advises you to attempt to register your address periodically to determine if a new local emergency center has been added to your area.
Certain customers do not have access to either basic 911 or E911 because there are no local emergency centers in their area or they did not register for an E911 service address. If you do not have access to basic 911 or E911, your 911 call will be sent to the national emergency call center. A trained agent at the emergency call center will ask for the name, telephone number
and location of the customer calling 911, and then contact the local emergency center for such customer in order to send help.
Emergency personnel do not receive your phone number or physical location when your 911 call is routed to a national emergency call center. Therefore, you must be prepared to give the operator your phone number and location and any other information that the operator might request. You authorize the national emergency call center to disclose your name and address to the third party or parties involved with providing emergency services to you. Including, without limitation, call routers, call centers and local emergency centers.
Notify All Users
Customers are responsible for informing any household residents, guests and other third persons who may be present at the physical location where you utilize the 911 service of the important differences in and limitations of 911 service as compared with traditional 911 landline or cell phone service.
Registration of Physical Location Required
For each primary phone number that you use for the Service, you must register with RiverStreet Networks the physical location where you will be using the Service with that phone number.
When you move the Device to another location, you must register you new location. If you do not register your new location, and 911 calls you make using the 911 service may be sent to an emergency center near your old address. You must register your initial location of use when you subscribe to the Service.
Thereafter, you may register a new location by following the instructions from the “911” registration link in your RiverStreet Networks Account Portal. For purposes of the 911 service, you may only register one location at a time for each primary phone line you use with the Service.